Last updated: October 14, 2024

Welcome to PetCase! These terms and conditions outline the rules and regulations for the use of PetCase’s website, located at https://petcase.in.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use PetCase if you do not agree to all the terms and conditions stated on this page.

1. Introduction

These Terms and Conditions govern your use of PetCase, a platform for purchasing pet-related products. By accessing and using our website, you agree to comply with all applicable laws and these terms.

2. Orders and Payments

• Order Confirmation: Once an order is placed on our website, you will receive an order confirmation via email.
• Payment: Payments must be made using the methods available at checkout. By placing an order, you authorize us to process and charge your payment method.
• Pricing: All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise noted.
• Payment Gateway: We use secure third-party payment gateways to process payments. By making a purchase, you agree to the terms of the payment gateway.

3. Shipping and Delivery

• Shipping Policy: PetCase offers shipping across India. Delivery times vary depending on the location. For detailed shipping information, please refer to our Shipping Policy.
• Delivery Issues: If your order is delayed or lost, please contact us at mail@petcase.in with your order details.

4. Cancellations and Returns

• Order Cancellations: You may cancel your order before it is shipped. To cancel, contact us at mail@petcase.in.
• Return Policy: We accept returns for damaged or incorrect items within 7 days of delivery. Items must be unused and in the original packaging. For returns, email mail@petcase.in with your order number.
• Refunds: Refunds will be processed within 5-7 business days after we receive the returned product. Refunds are credited back to the original payment method.

5. Use of the Website

• Account: You may need to create an account to place orders. You are responsible for maintaining the confidentiality of your account information.
• Prohibited Activities: You are prohibited from using this site for any unlawful or prohibited activities. This includes, but is not limited to, violating intellectual property rights or harassing other users.

6. Limitation of Liability

PetCase will not be liable for any damages that occur in connection with your use of our website or the products purchased. We make no guarantees regarding the availability or reliability of our services.

7. Privacy Policy

Please review our Privacy Policy to understand how we collect and use your personal data.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of India.

9. Changes to Terms and Conditions

We reserve the right to update these terms at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at mail@petcase.in.